Your Straw Guy : Returns & Exchanges
Returns & Refunds
We rigorously inspect the products and double-check the orders before having them shipped to any business. Yet, due to human error, we might not always be up to standard.
In order to offset this, we're committed to providing a sustainable remedy if your experience with us has been anything less than ideal.
Should the products delivered be defective or otherwise damaged upon arrival, due to reasons within our control, we shall provide the necessary replacements within a reasonable time frame.
Should the products delivered be sub-standard or otherwise of different quality or material composition of that previously advertised or sampled, we will accept returns and you will be refunded the total amount of your original purchase.
Please note that a full refund is only applicable to products found in their originial packaging and in the same condition as delivered. Also, you will be responsible for the shipping costs for the return. Please request the address for returns before sending.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and request the address for exchanges.
Lastly, nothing beats adequate communication. If your experience with us has been anything less than ideal, please do let us know. We strive to consistently do our best to find a suitable remedy to any issue that our customers encounter.